Blog

No distance between client and business.

VOXYS made it to ESG Index of Russian Business

07 November 2022

On October 25, 2022, RBC media holding and NCR rating agency presented initial ESG Index of Russian Business. VOXYS Communication Center has become the only company in the index representing client-service and outsourced contact centers market

07 November 2022

27 July 2022

Here is an example of omnichannel automation of customer requests processing implemented by VOXYS for the Perekrestok retail chain.

27 July 2022

VOXYS Information Security Management System Certified to the ISO/IEC 27001 Standard

02 March 2022

VOXYS Communications Center, Russian outsourcing contact centers market leader, has been certified for compliance with the requirements of the international standard ISO/IEC 27001:2013 and confirmed the effectiveness of the information security management system (ISMS) in the company's contact centers.

02 March 2022

21 February 2022

In January 2022, VOXYS Communications Center launched a communication project for Citibank.

21 February 2022

Expert RA Assigns VOXYS LLC ‘ruA-’ Credit Rating; Outlook Stable

14 February 2022

Expert RA Rating Agency has assigned VOXYS LLC (VOXYS) first-time corporate credit rating of 'ruA-'. The rating outlook is stable.

14 February 2022

Leader status confirmed: VOXYS is the #1 on the Russian contact center market

БИЗНЕС

24 December 2021

Russian outsourcing contact centers market in 2020 grew by 16.7%, now amounted to 24.5 billion rubles. VOXYS Communications Center remains market leader with a share of more than 18% for the second year in a row, followed by Teleperformance with 15% sand Telecontact with 11.1% market share.

24 December 2021

БИЗНЕС

VOXYS Lab at Kaliningrad: almost one year in leading Russian Free Economic Zone

20 December 2021

On December 7, Kaliningrad hosted conference dedicated to the development of a special economic zone in the Kaliningrad region. This year the Kaliningrad region took 8th place in the international TOP10 rating of special economic zones "Global Free Zones of the Year" according to fDi Intelligence, a part of The Financial Times international publishing group.

20 December 2021

17 December 2021

VOXYS Communications Center, leader of Russian outsourcing contact centers market, declares commitment to the ESG agenda and intention to join the UN Global Compact for Sustainable Development.

17 December 2021

07 December 2021

In December 2021 number of VOXYS communications center team reached 10,000 professionals. VOXYS is the leader of outsourcing contact center market in Russia.

07 December 2021

VOXYS Communications Center to present Contact Center Franchise

02 December 2021

VOXYS, the leader of the outsourcing contact center market in Russia, enters the customer service franchising market at the end of 2021 and begins to implement a new form of business organization of outsourcing contact centers.

02 December 2021

VOXYS Communications Center is certified according to the international quality standard of the ISO system

11 November 2021

The certification procedure consisted of several stages and included interviews with management, analysis of documentation, regulations, procedures, management processes necessary for the functioning of the ISO18295-1 quality management system implemented earlier in VOXYS.

11 November 2021

VOXYS Communications Center opens new site in Orenburg

БИЗНЕС

15 October 2021

On October 14, a new site of the VOXYS communications center was opened in Orenburg. The event was attended by representatives of state authorities, local business, educational and social spheres of the Orenburg Region.

15 October 2021

БИЗНЕС

VOXYS wins Contact Center World Award 2021

30 September 2021

Four projects of the VOXYS communications center in the nominations "The Best anti-crisis management Program", "The Best HR professional", "The Best wellness program for employees" and "The best design of an outsourcing contact center" won the final of the Contact Center World - an international award of customer service and contact centers among the countries of Europe, the Middle East and Africa.

30 September 2021

VOXYS is a finalist of the European Contact Center and Customer Service Industry Award

06 September 2021

Three applications of the VOXYS communications center in the categories "The Best Outsourcing Partnership", "The Most Effective Use of Technologies" and "The Best Contact Center for Work" made it to the finals of the European Contact Center & Customer Service Awards (ECCCSA 2021).

06 September 2021

Jet information systems confirmed the implementation of the industry standard for payment card security in VOXYS contact centers

БИЗНЕС

12 August 2021

August 11, 2021, Moscow. Information security specialists of Jet Infosystems Company conducted an audit in the structural divisions of the VOXYS Communications Center for compliance with the PCI DSS 3.2.1 payment card industry data security standard.

12 August 2021

БИЗНЕС

VOXYS opened a training center in Rostov-on-Don

БИЗНЕС

11 August 2021

The VOXYS Communication Center, the leader of the Russian outsourcing contact center market, has opened a training center in Rostov-on-Don. The new site has become the first training center in the structure of the company; investments into the start-up amounted to 14.5 million rubles.

11 August 2021

БИЗНЕС

Vox of Health: Company's Workout App for Mobile

ИННОВАЦИИ

06 August 2021

Vox of Health Mobile App Redefines Corporate Sports

06 August 2021

ИННОВАЦИИ

VOXYS Lab in Kaliningrad: new communication and IT R&D center with startup incubator

ИННОВАЦИИ/БИЗНЕС

23 July 2021

On July 22, Kaliningrad hosted the opening of VOXYS Lab - a new branch of VOXYS communications center. The event was attended by representatives of local authorities, business and the media, who were able to get acquainted with the VOXYS Lab IT laboratory, and network with the management and employees of the new communications center.

23 July 2021

ИННОВАЦИИ/БИЗНЕС

The TWIN platform of automated communications attracted 120 million rubles from VOXYS startup incubator

ИННОВАЦИИ/БИЗНЕС

13 July 2021

Russian TWIN company which developed automated communications based on voice and chat bots, has attracted 120 million rubles of investment from VOXYS international communications center with a view of developing a product in Russia and strengthen its position in foreign markets. In the course of this transaction 14% of TWIN were purchased by VOXYS.

13 July 2021

ИННОВАЦИИ/БИЗНЕС

VOXYS is a participant of Ministry of Labor use of electronic documents related to work experiment

БИЗНЕС

17 June 2021

In accordance with Federal Law No. 122 "On Conducting an Experiment concerning the use of electronic documents related to work", the Ministry of Labor and Social Protection of the Russian Federation is implementing an experiment in which individual employers are given the opportunity to form and maintain documents provided by labor legislation related to work, in electronic form in the "Electronic HR document management" system.

17 June 2021

БИЗНЕС

VOXYS RACE: 150 EMPLOYEES IN 17 CITIES RUN COUNTRY'S MASSIVE HALF-MARATHON

БИЗНЕС

04 June 2021

VOXYS took part in the Fifth All-Russian Half-Marathon ZaBeg.RF on May 30. 150 VOXYS employees run in 17 cities.

04 June 2021

БИЗНЕС

New VOXYS communications center in Kursk: 100+ new jobs per year, human-centric approach and international recognition

ИННОВАЦИИ/БИЗНЕС

01 June 2021

Grand opening of the new, 34th site of VOXYS federal communications center took place in Kursk on Tuesday, June 1. Representatives of state authorities, business circles and the social sphere attended the opening ceremony.

01 June 2021

ИННОВАЦИИ/БИЗНЕС

Four VOXYS projects in the final award of the Contact Center World

БИЗНЕС

27 May 2021

Four VOXYS Communication Center applications in following nominations: "Best Crisis Management Program", "Best HR Professional", "Best Wellness Program for Employees" and "Best Contact Center Design" are in final part of international award in the field of customer service and contact centers Contact Center World.

27 May 2021

БИЗНЕС

CSAT survey results show high VOXYS customer satisfaction Index

ИННОВАЦИИ/БИЗНЕС

24 May 2021

In period from February to April 2021, an internal study of customer satisfaction with the services provided by the company was carried out by the project office in the structural units of VOXYS communication center.

24 May 2021

ИННОВАЦИИ/БИЗНЕС

Themes

Facebook

November 11, 2020

REBRANDING OF COMMUNICATIONS CENTERS

Communication centers are being transformed one by one. Literally every meter gets a new corporate identity.

ВКонтакте

August 20, 2020

CONSOLIDATION OF THE LARGEST CONTACT CENTERS

A new market leader capable of solving any communication problem.

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Banking & Financial Services

Insurance

Retail/e-commerce

Transportation & Logistics

Tourism

Electronics & Software

FMCG

Automotive

Media & Communication

Healthcare Services

Public Sector

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Manufacturing

Food services

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