For a HoReCa company, operational communication with customers is a direct source of profit. This market is highly competitive, and during the crisis, companies fight much more for each guest.

Top-notch service will attract more new customers and improve their loyalty. VOXYS will provide it.

WE PROVIDE

• Fast reception and high-quality processing of customer requests with a Service Level indicator of at least 80/20 the world standard for CC (80% of customers during the reporting period call up and receive an operator's response in less than 20 seconds)
• Handling complaints and increasing customer loyalty
• Using all communication channels (phone, messenger, chat, social networks, etc.)
• Marketing research and analytics on your market trends and customer needs

 

WE OFFER

• Launching a multichannel outsourced communications center for hotels, cafes, restaurants and food delivery services
• Telemarketing to attract new customers and increase sales
• Regular market research
• Strategies for managing customer loyalty and retention with increasing the average spend

 

MULTI-CHANNEL COMMUNICATION CENTER

• Organization of incoming line for booking rooms, tables and orders for food delivery 24/7
• Full outsourcing of the processing department and order delivery service
• Interactive Voice Response (IVR) to increase dial-up and reduce customer waiting on the line
• Dynamic scaling and uniform service standards for all territories of the partner's presence
• Customer satisfaction monitoring and analysis
• Integrating into the partner's CRM system and working in it
• Transparent online reporting

 

CUSTOMER LOYALTY MANAGEMENT

• Assessing customer satisfaction through outbound surveys
• Creating strategies for successful processing of any objections and claims
• Supporting loyalty programs in different communication channelsи
• Working with feedback and comments on partner social networksи

 

REDUCING CUSTOMER CHUMP WITH INCREASED AVERAGE SPEND

• Customer churn monitoring, identifying causes and improving service efficiency
• Analytics of individual customer needs and development of effective algorithms to inform about new promotions and offers

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

TOP RUSSIAN HOTELS AND RESTAURANTS TRUST US | TOP RUSSIAN HoReCa COMPANIES TRUST US

 

• We always provide a high-level dialing and high-quality dialogues
• We always analyze the latest sales techniques and implement the most effective ones in the direction of telemarketing
• Certified coaches train and develop staff to the client's tasks

 

CASE

While working with HoReCa companies, we achieved:

• SL 80/20 in every project
• The indicator of operator availability, quality of voice and non-voice services is at least 95%
• Average handling time is 160 seconds
• No claims from partners