Prompt requests processing and the quality of service is the key advantage of any retailer, no matter whether it’s a large retail chain or online store. VOXYS provides an uninterrupted applications’ acceptance, reduces the time to register them without errors, increases sales and customer loyalty

WE PROVIDE:

• Multichannel customer requests reception and processing by using IVR technology (interactive voice menu) to increase the percentage of calls and route calls to the right specialists
• Maintaining high standards of service and developing a client base
• Increasing sales, increasing the average spend by upselling and managing customer loyalty
• Back-office support
• Social media monitoring and feedback management

 

Modern communication technologies provide super-dynamic development of retail.  It’s must-have for a successful online or offline store:

• Quick order acceptance and confirmation at any time by using an autodialer (the operator can confirm the order within a few seconds after placing it on the website)
• 24/7 professional consultation and technical support, by phone and via mobile apps, messengers and chats
• Fast shipping

VOXYS is an expert in launching outsourced communication centers for retailers and creating omnichannel customer support. A partner can focus on business development and optimize costs while we take care of the rest

 

WE OFFER TO RETAILERS

• Launching a multichannel outsourced communication center
• Telemarketing to attract new customers and increase sales
• Marketing research and analytics
• Customer loyalty management and retention strategies with increasing the average spend

 

MULTI-CHANNEL COMMUNICATION CENTER

• Full outsourcing of a professional sales service, order processing and support department with the specifics of the partner's business
• Automatic information service (IVR
• Dedicated number in the 8-800 code for calls in Russian Federation
• 24/7 service
• Dynamic scaling and uniform service standards for all territories of the partner's presence
• Customer satisfaction monitoring and analysis
• Transparent online reporting

 

YOU RECEIVE:

• Attracting new customers by informing and auto-informing them on the offers of the trading network and a particular store
• Increasing customer loyalty, clients always can get expert advice on a product or service, prompt assistance in solving complex issues
• Developing loyal customer base by developing loyalty programs and individual offers based on the data we collect

 

VOXYS WILL HELP OPTIMIZING BACK OFFICE WORK PROCESSES

• Organization of a dispatch service for more efficient logistics
• Management of technical and / or administrative requests
• Creating the first line of staff selection
• Organizing internal technical support service

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

15+ TOP RUSSIAN RETAILERS TRUST US

 

• We provide high ratings of sales and up-sales, we launch new directions in the retail asap
• We always provide a high-level dialing and high-quality dialogues
• Certified coaches train and develop staff to the client's tasks