RETAIL/E-COMMERCE

Prompt requests processing and the quality of service is the key advantage of any retailer, no matter whether it’s a large retail chain or online store. VOXYS provides an uninterrupted applications’ acceptance, reduces the time to register them without errors, increases sales and customer loyalty

 

WE PROVIDE:

    • Multichannel customer requests reception and processing by using IVR technology (interactive voice menu) to increase the percentage of calls and route calls to the right specialists
    • Maintaining high standards of service and developing a client base
    • Increasing sales, increasing the average spend by upselling and managing customer loyalty
    • Back-office support
    • Social media monitoring and feedback management
    •  

      Modern communication technologies provide super-dynamic development of retail.  It’s must-have for a successful online or offline store:

          • Quick order acceptance and confirmation at any time by using an autodialer (the operator can confirm the order within a few seconds after placing it on the website)
          • 24/7 professional consultation and technical support, by phone and via mobile apps, messengers and chats
          • Fast shipping
          • VOXYS is an expert in launching outsourced communication centers for retailers and creating omnichannel customer support. A partner can focus on business development and optimize costs while we take care of the rest

             

            WE OFFER TO RETAILERS

                • Launching a multichannel outsourced communication center
                • Telemarketing to attract new customers and increase sales
                • Marketing research and analytics
                • Customer loyalty management and retention strategies with increasing the average spend
                •  

                  MULTI-CHANNEL COMMUNICATION CENTER

                        • Full outsourcing of a professional sales service, order processing and support department with the specifics of the partner's business
                        • Automatic information service (IVR
                        • Dedicated number in the 8-800 code for calls in Russian Federation
                        • 24/7 service
                        • Dynamic scaling and uniform service standards for all territories of the partner's presence
                        • Customer satisfaction monitoring and analysis
                        • Transparent online reporting
                        •  

                          YOU RECEIVE:

                                  • Attracting new customers by informing and auto-informing them on the offers of the trading network and a particular store
                                  • Increasing customer loyalty, clients always can get expert advice on a product or service, prompt assistance in solving complex issues
                                  • Developing loyal customer base by developing loyalty programs and individual offers based on the data we collect
                                  •  

                                    VOXYS WILL HELP OPTIMIZING BACK OFFICE WORK PROCESSES

                                              • Organization of a dispatch service for more efficient logistics
                                              • Management of technical and / or administrative requests
                                              • Creating the first line of staff selection
                                              • Organizing internal technical support service
                                              •  

                                                WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

                                                 

                                                15+ TOP RUSSIAN RETAILERS TRUST US

                                                 

                                                          • We provide high ratings of sales and up-sales, we launch new directions in the retail asap
                                                          • We always provide a high-level dialing and high-quality dialogues
                                                          • Certified coaches train and develop staff to the client's tasks

Communication Channels

  • Incoming Calls

  • Outgoing Calls

  • Chats

Shared Objective -
Common Result

For Partners

You can do it.
We will help.

Careers