The main customers complaints to the transport company are that managers do not see the whole picture of what is happening with the cargo, it is difficult to get through to their line, they do not answer for a long time in messengers and chats.

VOXYS technologies and solutions will help the company to quickly respond to customer requests, increase customers’ loyalty, improve company’s reputation and competitive position in the market

WE PROVIDE

• Full outsourcing of all customer support services, creating a situational center based on all the customer's wishes
• Maintaining high quality customer service even during peak seasons by using modern communication technologies
• Marketing research and analytics
• Supporting transport company’s internal business processes

For many years VOXYS collaborate with companies in the transport and logistics sector and offers effective omnichannel technologies and customer support

COMMUNICATION CENTER FOR TRANSPORTATION COMPANY

• Full outsourcing of a professional service for receiving orders and sales, information and dispatch service
• Automatic information service (IVR)
• Dashboard with a map by subject of requests, the ability to view information by region
• Online diagrams of inbound calls by email and chats with displaying statistics on mass calls
• Dedicated number in the 8-800 code for calls in Russian Federation
• 24/7 service
• Dynamic scaling and uniform service standards for all territories of the partner's presence
• Maintaining a customer base
• Displaying the situation on the implementation of KPIs online

 

MARKETING RESEARCH & ANALYTICS

• Research and analysis of market trends and dynamics of consumer preferences
• Customers’ surveys and questionnaires to get feedback and develop personal offers and rates

 

CUSTOMER LOYALTY MANAGEMENT

• Expert and prompt consulting customer support even in complex issues
• Analyzing and assessing customer satisfaction, identifying explicit and hidden claims
• Creation of effective strategies for processing claims and proposals
• Loyalty programs support

 

REDUCING CUSTOMER CHUMP WITH INCREASED INCOME FROM EVERYONE

• Customer churn monitoring, identifying causes and improving service efficiency
• Effective win-back programs

 

SUPPORT FOR INTERNAL BUSINESS PROCESSES AND SERVICES

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

TOP RUSSIAN TRANSPORT COMPANIES CHOOSE U