The banking and financial sectors are under severe economic pressure. Customer demand is limited due to a lower solvency. Banks need to retain the client and fulfill the planned sales of key products: cash loans, car loans, mortgages, credit, debit cards and others.

VOXYS helps to solve these problems

WE PROVIDE

• Maintaining high-quality customer service by improving business communication standards and assuring financial information security
• Increasing profitability of existing customers by using more efficient sales channels for financial products and services
• Reducing the cost of processing accounts receivable through automated services
• Customer loyalty and trust

 

VOXYS offers high-tech telemarketing solutions and expert examination to boost customer lifecycle and sales:


• Informing on partner’s financial products and services
• Product management based on the information collection and analysis of customer requests
• «Soft» researches of customer needs via outbound calls with live communicationя
• In-depth analysis of incoming requests, identification of service errors, typical problems, search for solutions, and drafting the recommendations to the customer
• Creating expert lines for ASAP-solutions and interaction with VIP clients
• | Writing unique scripts for operators for any financial product

VOXYS provides all the communications with your potential and current customers by organizing a modern outsourced omnichannel communication center. You’ll need just to optimize cost, achieve a new quality of customer service, increase competitiveness and maintain a positive reputation

 

BANK UNDERWRITING

Data gathering and analyzing about the client to assess his financial position and solvency

 

BANK TELEMARKETING

Increase in sales by informing and auto-informing potential customers on promotions, products, and services of a financial organization

 

INCREASING CLIENT BASE

Applying the most effective channels for financial products and services sales

 

CUSTOMER LOYALTY MANAGEMENT

• Expert consulting customer support for any issues
• Customer Satisfaction Assessment
• Creating strategies for successful processing of any claims and objections
• Supporting loyalty programs in various communication channels

 

REDUCING CUSTOMER CHUMP WITH INCREASED INCOME FROM EVERYONE

• Customer churn monitoring, identifying causes and improving service efficiency
• Analyzing individual customer needs and developing effective algorithms for informing on new promotions, products, services, more favorable terms of service, etc

 

SUPPORT OF HR SERVICE

• information inquiry support for staff
• Reception, processing of incoming requests and interaction with applicants
• Survey and formation of potential employees base

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

TRUST US  

20+ TOP RUSSIAN BANKS AND FINANCIAL COMPANIES

 

• We are the leaders in customer benches for sales and dial-up
• On any financial project, the team has high starting potential and expert managers
• We always analyze the latest sales techniques and implementing the most effective ones in telemarketing
• We always provide a high-level dialing and high-quality dialogues
• We support around 15 directions a year and quickly launch new ones with staff training

 

CASE


• While working with financial institutions, we achieved:
• Monthly maintenance of 1+ million client base for one project
• The improved quality of customer consulting on his services by 80%