Quality management for high results achievement

Own development of the VOXYS communication center

The system is built on flexible algorithms that allow 

• collecting data from operators' workplaces
• analyzing the quality of their work by dozens of different indicators
• performance tracking of each project task with automatic assessment, rating and reporting

Amongst the functions, there is a staff certification with automatic tasks’ assignment to controllers.

Both an employee of any level and a customer can work in the system

• This ensures a high consistency of work and the elimination of any failures and helps to reach the project’s KPI
• QMT allows automatizing the process of formation and calculation of performance indicator

Using a single e-form for data entry for each project:

• no need to use an expensive office software due to the automated scorecard
• no need for manual maintenance of the project list form by integrating the assessment form and uploading the personal data of the front office and the WFM’s  BEC project
• no need for a manual collection of data from various sources thank to automated ratings reporting

the data becomes available to any user of the system