INSURANCE
Insurance companies are always interested in high sales and customer base increase. Our experience and technologies help to increase sales of insurance products and successfully renew health insurance cards
WE PROVIDE:
- Maintaining the customer service quality by improving business communication standards and assuring information security
- Increasing profitability of existing customers by using more efficient sales channels for insurance products and services
- Losses settlements
- High-quality customer service is the main competitive advantage of an insurance company. We provide information services for clients, including the formation of health insurance cards and sending them to the client by e-mail or by mail
- Informing on insurance products and partner’s services
- Increase in sales
- Underwriting
- Professional consulting
- Customer retention with increasing his average spend
- Expert consulting support for clients at all the interaction stages with the company
- Customer Satisfaction Assessment
- Creating strategies for successful processing of any claims and objections
- Loyalty programs support
- Customer churn monitoring, identifying causes and improving service efficiency
- Analyzing individual customer needs and developing effective algorithms for informing on new promotions, products, services, individual terms of service, etc.
- Reception Help desk staff support
- Training and testing of a regular contact center operators
- Evaluating the service quality by using dialogue records and the «mystery shopping» system
- We provide high sales ratings and launch new directions for insurance projects asap
- We always provide a high-level dialing and high-quality dialogues
- Certified coaches train and develop staff to the client's tasks
VOXYS offers high-tech telemarketing solutions and expert examination aimed at improving (boosting) the customer life cycle:
VOXYS provides all the communications with your potential and current customers by organizing a modern outsourced omnichannel communication center. You’ll just need to optimize cost, achieve a new quality of customer service, increase competitiveness and maintain a positive reputation
UNDERWRITING FOR INSURANCE COMPANY
Data gathering and analyzing data to assess and classify insurance risks to make effective business decisions
TELEMARKETING FOR INSURANCE COMPANY
Attracting potential customers by using modern informing and auto-informing technologies
INCREASE OF CLIENT BASE
Connecting and using the most effective sales channels for insurance products and services
CUSTOMER LOYALTY MANAGEMENT
REDUCING CUSTOMER CHUMP WITH INCREASED INCOME FROM EVERYONE
SUPPORT TO INSURANCE COMPANY EMPLOYEES
WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION
THE TOP INSURANCE COMPANIES TRUST US
CASE
We have increased a client’s customer base by 6 times in a year
Communication Channels
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Incoming Calls
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Outgoing Calls
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Chats
Platform
AI ASR ML
Speech analytics and artificial intelligence
A-ZONE
The communications center operator’s workstation
QMT
A unique system of monitoring and managing the quality of team members' work
RPA
Voice robots and robotic functionality
WFM
Human Resource Management System
Screen Script
Universal script builder
V-rec
Recording dialogues and screens
Smart Logger
Quality management system and analysis of I / O with clients
Voice Navigator
Voice Interaction System (IVR)
Personnel training and assessment system
Shared Objective -
Common Result
You can do it.
We will help.