Quality management system and analysis of I / O with clients
It is a system for registering and storing records of phone conversations and video recordings from the screens of CC operators, as well as for automatic and manual records analysis of calls
- Reducing the time required to control the level, improving the operators’ skills and work quality
- Reducing the time to identify problem calls
- Reducing the time of assessment and quality control of operators' work
- Identification of negatively predisposed clients and operators
- Revealing the reasons for the protracted customer service by identifying and analyzing pauses in the conversation
- Revealing the reasons for repeated calls
Shared Objective -
You can do it.
We will help.