It is a system for registering and storing records of phone conversations and video recordings from the screens of CC operators, as well as for automatic and manual records analysis of calls

Objectives:

• Reducing the time required to control the level, improving the operators’ skills and work quality
• Reducing the time to identify problem calls
• Reducing the time of assessment and quality control of operators' work
• Identification of negatively predisposed clients and operators
• Revealing the reasons for the protracted customer service by identifying and analyzing pauses in the conversation
• Revealing the reasons for repeated calls