Quality management system and analysis of I / O with clients

It is a system for registering and storing records of phone conversations and video recordings from the screens of CC operators, as well as for automatic and manual records analysis of calls


  • Reducing the time required to control the level, improving the operators’ skills and work quality
  • Reducing the time to identify problem calls
  • Reducing the time of assessment and quality control of operators' work
  • Identification of negatively predisposed clients and operators
  • Revealing the reasons for the protracted customer service by identifying and analyzing pauses in the conversation
  • Revealing the reasons for repeated calls

Shared Objective -
Common Result

For Partners

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