One of the main sore points of a construction company and a real estate agency is the quality of service for incoming requests. Late processing of applications or their loss, lack of customer retention strategies lead to a decrease in sales dynamics and a loss of profits, which is especially critical during a crisis.

VOXYS will help to eliminate these risks.

WE PROVIDE

• A single platform for external and internal communications
• Maintaining high-quality customer service while optimizing costs
• Increasing customer loyalty to the brand
• Research and analytics to improve performance

20+ years of VOXYS experience and advanced communication technologies help to increase the service level of the partners

 

WE OFFER

• Launching a multichannel outsourced communications center
• Telemarketing to attract new customers and increase sales
• Marketing research and analytics
• Strategies for managing customer loyalty and retention with increasing the average spend

 

MULTI-CHANNEL COMMUNICATION CENTER

• Interactive voice menu (IVR) with automatic transfer of the client to the right specialist
• Dedicated number in the 8-800 code for calls from all over the Russian Federation
• Organization of the first line of customer support: consulting on the products, services and services of the partner (documentation, check-in, registration for an apartment inspection, warranty service, etc.).
• «Hotline» for advertising campaigns and marketing campaigns
• Dynamic scaling and uniform service standards for all territories of the partner's presence
• 24/7 service
• Maintaining a customer database, integration with customer's CRM systems
• Transparent online reporting system

 

INCREASING CLIENT BASE

• Identifying and using the most effective sales channels for services in the real estate market
• Inbound and outbound telemarketing to attract new customers

 

MARKETING RESEARCH & ANALYTICS

• Tracking the dynamics of changes in customer preferences and the market
• Maintaining an up-to-date customer database
• Customer satisfaction monitoring with analysis of problem areas
• Data gathering through customer surveys to develop marketing campaigns and special offers

  

CUSTOMER LOYALTY MANAGEMENT

• Assessment of the level of satisfaction through conducting outgoing surveys and web-surveys
• Creating strategies for successful processing of any objections and claims
• Customer loyalty programs support

 

REDUCING CUSTOMER CHUMP WITH INCREASED AVERAGE SPEND

• Customer churn monitoring, identifying causes and improving service efficiency
• Effective win-back programs

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

TOP RUSSIAN DEVELOPERS AND REAL ESTATE AGENCIES TRUST US

 

CASE

• While working with state developers and real estate agencies, we achieved:
• Increasing the share of client calls to the incoming line from 65,000 to 80,000 only for October-November 2020