REAL ESTATE

One of the main sore points of a construction company and a real estate agency is the quality of service for incoming requests. Late processing of applications or their loss, lack of customer retention strategies lead to a decrease in sales dynamics and a loss of profits, which is especially critical during a crisis.

VOXYS will help to eliminate these risks.

 

WE PROVIDE

  • A single platform for external and internal communications
  • Maintaining high-quality customer service while optimizing costs
  • Increasing customer loyalty to the brand
  • Research and analytics to improve performance
  • 20+ years of VOXYS experience and advanced communication technologies help to increase the service level of the partners

     

    WE OFFER

    • Launching a multichannel outsourced communications center
    • Telemarketing to attract new customers and increase sales
    • Marketing research and analytics
    • Strategies for managing customer loyalty and retention with increasing the average spend
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      MULTI-CHANNEL COMMUNICATION CENTER

      • Interactive voice menu (IVR) with automatic transfer of the client to the right specialist
      • Dedicated number in the 8-800 code for calls from all over the Russian Federation
      • Organization of the first line of customer support: consulting on the products, services and services of the partner (documentation, check-in, registration for an apartment inspection, warranty service, etc.).
      • «Hotline» for advertising campaigns and marketing campaigns
      • Dynamic scaling and uniform service standards for all territories of the partner's presence
      • 24/7 service
      • Maintaining a customer database, integration with customer's CRM systems
      • Transparent online reporting system
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        INCREASING CLIENT BASE

        • Identifying and using the most effective sales channels for services in the real estate market
        • Inbound and outbound telemarketing to attract new customers
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          MARKETING RESEARCH & ANALYTICS

          • Tracking the dynamics of changes in customer preferences and the market
          • Maintaining an up-to-date customer database
          • Customer satisfaction monitoring with analysis of problem areas
          • Data gathering through customer surveys to develop marketing campaigns and special offers
          •   

            CUSTOMER LOYALTY MANAGEMENT

            • Assessment of the level of satisfaction through conducting outgoing surveys and web-surveys
            • Creating strategies for successful processing of any objections and claims
            • Customer loyalty programs support
            •  

              REDUCING CUSTOMER CHUMP WITH INCREASED AVERAGE SPEND

              • Customer churn monitoring, identifying causes and improving service efficiency
              • Effective win-back programs
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                WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

                 

                TOP RUSSIAN DEVELOPERS AND REAL ESTATE AGENCIES TRUST US

                 

                CASE

                • While working with state developers and real estate agencies, we achieved:
                • Increasing the share of client calls to the incoming line from 65,000 to 80,000 only for October-November 2020

Communication Channels

  • Incoming Calls

  • Outgoing Calls

  • Chats

Shared Objective -
Common Result

For Partners

You can do it.
We will help.

Careers