• Multichannel reception and processing of any customer requests
• Maintaining high standards of service and developing a client base
• Customer loyalty management, customer retention and average order increase
• Back-office support

A client chooses electrical engineering not because of the product itself, but of the seller who provides the best service

VOXYS is an expert in launching outsourced communication centers for retailers and creating omnichannel customer support. A partner can focus on business development and optimize costs while we take care of the rest.

WE OFFER

Launching a multichannel outsourced communications center

Telemarketing to attract new customers and increase sales

Marketing research and analytics

Customer loyalty management and retention strategies with increasing the average spend

MULTI-CHANNEL COMMUNICATION CENTER

Full outsourcing of professional sales service, order processing and support department, technical support

Automatic information service (IVR)

Dedicated number in the 8-800 code for calls in Russian Federation

24/7 service

Dynamic scaling and uniform service standards for all territories of the partner's presence

Transparent online reporting

YOU ARE ABLE TO

Attract new customers by informing and auto-informing them on the offers of the trading network and a particular store

Increase customer loyalty, clients can always get expert advice on a product or service, prompt assistance in solving complex issues

Make a loyal customer base by developing loyalty programs and individual offers based on the data we collect

VOXYS WILL HELP OPTIMIZING BACK OFFICE WORK PROCESSES

Organizing dispatch service for more efficient logistics

Managing technical and / or administrative requests

Creating the first line of personnel selection

Organizing an internal technical support service

Analyzing and assessing customer satisfaction

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION