In order to increase the efficiency and reputation of any state organization, you need to uninterruptedly receive and process hundreds of requests every day, quickly distribute them to specialists, and track applications while reducing the team members’ workload, without attracting additional staff and increasing budget. VOXYS helps to reach this

WE PROVIDE

• Turnkey solutions (efficient front office, analytics)
• New quality of service for citizens
• improving the efficiency of organizations
• Single payment act for a wide range of services

The quality of service influences on the population’s attitude to state organizations. We can help you improve the efficiency of your interactions with citizens and improve your performance. Take advantage of the VOXYS knowledge and communication technologies, which have been successfully implemented into large businesses for more than 20 years and increased their customers’ loyalty

 

WE OFFER

• Launching a high-tech outsourced communications center to work with citizens' appeals on the «one-stop-shop»principle
• Research and analytics to assess the performance and citizens’ satisfaction with the services of the organization

 

MULTI-CHANNEL COMMUNICATION CENTER

• Applications receiving and registration for conducting the public services via all communication channels
• Appointment to specialists
• «Hot line» for operational issues
• Information inquiry support: informing about addresses, visiting days and working hours of specialists, etc.
• Professional consulting: requirements for documents, their filling, the procedure for obtaining public services, etc.
• Tracking the status of applications and appeals of citizens with SMS notifications
• Receiving and processing complaints and suggestions
• Interactive voice menu (IVR)

 

RESEARCH & ANALYTICS

• Conducting research and surveys, including ones on socially significant projects
• Data gathering and assessing satisfaction with the quality of services
• Auditing the effectiveness of the organization's internal contact center

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

LARGE STATE ORGANIZATIONS IN MOSCOW AND REGIONS TRUST US

 

• We distribute requests and promptly respond to the needs of the person who applied to the organization
• We have opportunities to quickly attract all the necessary personnel to the project
• The developed infrastructure of the company allows you to launch a turnkey contact center as soon as possible and quickly scale to other cities and regions, if necessary

   

  CASE

  While working with state organizations, we achieved:

  • Reducing the organization's costs of working with calls by up to 50% compared with the internal department
  • The operator's response speed to the first call is just 30 seconds
  • Achieving the declared indicators for the customer's project (SLA) of 95%
  • Increasing the share of sent SMS from January 2020 to November 2020 by 6 times (from 1000 to 6000 SMS per month)
  • Increasing the share of processed consumer applications from January 2020 to November 2020 by 3.7 times (from 1500 to 5550 applications per month)