Russian TWIN company which developed automated communications based on voice and chat bots, has attracted 120 million rubles of investment from VOXYS international communications center with a view of developing a product in Russia and strengthen its position in foreign markets. In the course of this transaction 14% of TWIN were purchased by VOXYS.

Russian TWIN company which developed automated communications based on voice and chat bots, has attracted 120 million rubles of investment from VOXYS international communications center with a view of developing a product in Russia and strengthen its position in foreign markets. In the course of this transaction 14% of TWIN were purchased by VOXYS.

In 2021-22, TWIN predicts a twofold revenue growth from sales of voice technologies in Russia, as well as strengthening its position in foreign markets: the company is preparing to enter their markets in Asia, Europe, and New Zealand. TWIN already has sales in the US and Vietnam.

The Twin platform enables a wide variety of companies to achieve improvement of effectiveness and customer satisfaction. Platform solutions based on voice and chat bots have already shown their potential in work of VOXYS contact centers.

“The investment in TWIN company is the first of seed investments created on the basis of VOXYS business incubator. Today in the funnel we have got over a hundred projects. We are constantly discussing investment variants at an early stage with teams which develop promising IT products in the field of digitalization CX, EdTech, recruiting, ”says Alexey Mosunov, CEO of VOXYS.

“Nowadays, real innovation is not only in technical solutions, but also in unique customer experience. We are very pleased that our position is shared by our colleagues from VOXYS, who, like us, are confident in our product. The funds received will be used for improvement the AI-​​part of our product, for increasing the number of employees, also for consolidating the company in market of Russia and international markets and service improvement for each of our clients, ”comments Igor Kalinin, Twin founder and CEO.

For customization of existing on the market and development of its own IT solutions in the field of artificial intelligence, speech synthesis and recognition, as well as automation of communications, in 2021 ,VOXYS opened an IT hub and its own development center in Kaliningrad - VOXYS Lab.

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TWIN develops a platform of the same name to automate business communications. The platform allows you to create voice and chat bots that provide seamless communication in all communication channels: web, social networks, instant messengers, voice communications, etc. The company is a Skolkovo resident.

For more information: www.twin24.ai

VOXYS is an international communications center. Solutions and services: telemarketing, information and reference support, online sales support, lead generation. According to iKS-Consulting, Voxys is the leader in the Russian outsourcing communications center market with a share of 18.4%; the company is represented in 30 cities of Russia and Ukraine, 34 contact centers are under management with a total staff of more than 8000 operators. VOXYS business process outsourcing experts implement communication projects for companies in the financial market, insurance, transport, logistics, retail, FMCG, HORECA, healthcare, manufacturing and government bodies. Among the shareholders of the company is the Scandinavian investment fund CapMan.

In details: www.voxys.ru