How to make a telecommunications company attractive to the consumer of retail services, keep and gradually increasing his average spend? First of all, you need to answer the client’s calls on time, competently advise on services and promptly respond to technical questions.

VOXYS will help you with this.

WE PROVIDE

• Telemarketing to attract new clients
• Maintaining and increasing the profitability of existing customers by developing a brand loyalty system and actively offering additional services
• Reducing the cost of remote maintenance of the first line of calls
• Monitoring of customer accounts in social networks and working with reviews/feedback
• The high level of Internet connectivity no longer allows telecom companies to grow by constantly expanding their subscriber base.
• Keeping and increasing the check of existing subscribers is the key to success.

To improve service quality while optimizing costs, VOXYS offers technology and customer communications expert examination to all the telecom market participants

 

WE OFFER

• Launching outsourced omnichannel communications center
• Subscriber support technologies at all stages of the life cycle
• Telemarketing to attract new subscribers
• Strategies for increasing subscriber satisfaction and increasing their average spend
• Marketing research and analytics

 

MULTI-CHANNEL COMMUNICATION CENTER

• Receiving and processing of subscribers' requests via all modern communication channels
• Information inquiry support for subscribers
• Expert technical support (our employees are specially trained)
• Dynamic scaling and uniform service standards for all territories of the partner's presence
• 24/7 service
• Chat monitoring and social media communication
• Transparent online reporting system

 

INCREASING CLIENT BASE

• Identifying and using the most effective sales channels of telecommunications services
• Implementing inbound and outbound telemarketing technologies to attract customers and increase sales

 

MARKETING RESEARCH & ANALYTICS

• Tracking the dynamics of changes in consumer preferences and the market
• Maintaining an up-to-date subscriber database
• Data gathering through surveys and questionnaires to develop marketing campaigns and special offers

 

CUSTOMER LOYALTY MANAGEMENT

• Customer Satisfaction Assessment
• Creating strategies for successful processing of any objections and claims
• Loyalty Programs Support

 

REDUCING CUSTOMER CHUMP WITH INCREASED AVERAGE SPEND

• Customer churn monitoring, identifying causes and improving service efficiency
• Effective win-back programs

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

TOP RUSSIAN PROVIDERS AND TELECOMMUNICATIONS OPERATOR TRUST US

 

While working with the customers from the telecom industry, we achieved:

• Promptly responding to changes in the situation and creating incoming lines that work effectively even in the peak moments (promotions, technical problems on networks, etc.)
• Fast staff training on the specifics of the customer's project thanks to the training base
• Quick project scaling to different cities and regions of the Russian Federation

 

CASE

• Increasing the project staff within a month by 30%
• Increasing the customer’s client by 10% monthly
• Reducing customer churn by 5%