One of the most important tasks and competitive advantage of any medical facility, including private ones, is promptly and high-quality processing of any requests, especially in case of mass diseases or emergency situations.

WE PROVIDE

• Creating a voice and non-voice incoming line for receiving all types of calls and informing on the medical facility services help to maintain high-quality customer service while optimizing costs
• Creating an outgoing voice line to get feedback on the visit to the facility and clients’ satisfaction with services help to improve customer loyalty
• Research and analytics to improve performance
• Patients are assessed by a public or private medical facility at the first visit.
• VOXYS has state-of-the-art technology and knowledge in how to communicate with patients in medical centers and hospitals.
• We will increase the quality level of your service, improve patient loyalty and increase sales by implementing our solutions. техническую реализацию

 

WE OFFER

• Launching outsourced communications center

• Telemarketing to attract new customers

• Marketing research and analytics

• Customer loyalty management and retention strategies

   

  OMNICHANNEL COMMUNICATION CENTER

  • Inbound and outbound lines, receiving patient calls, making an appointment with specialists
  • «Hot line» for calling a doctor and emergency care
  • information inquiry support
  • Maintaining a patients database and calls statistics
  • Dynamic scaling and uniform service standards for all territories of the partner's presence

   

  INCREASING CLIENT BASE

  • Identifying and using the most effective sales channels for medical services
  • Inbound and outbound telemarketing to attract new customers

   

  RESEARCH & ANALYTICS

  • Data gathering and analyzing: from registering each call of the patient to assessing his emotional state when applying
  • Service quality research
  • Customer Satisfaction Analysis

   

  WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

   

  TOP RUSSIAN MEDICAL CENTERS HAVE CHOSEN US

   

  While working with medical facilities, we achieved:

  • Promptly responding to any situations, choosing the best solution plan and implementing it asap
  • 20 years of experience in creating contact centers for various customer tasks
  • Technologies and quality of work increase the speed of dialing and reduce the call time by promptly directing the client’s request to the right specialist
  • We have experienced operators and operational managers
  • We have created a training base for the development of personnel and preparation for solving the client's problems
  • We can launch new projects and activities as soon as possible

   

  CASE

  • Project execution for a private medical center
  • We analyzed the number of calls and their main topics
  • Added a new subject for the call: blood test for COVID - 19
  • launched an interactive voice menu (IVR) with distribution by communication topics
  • Developed a short training program for COVID-19 only
  • Recruited employees for a dedicated line
  • Increased the number of chats

  As a result 

  • 35% - an increase in staff on the project in a short time
    • 95% - line availability, quality of service and voice chat
    • 160 seconds - average time of customer service by the operator on the line (ANT)
    • No customer complaints!