The main asset of any business in the car market is loyal customers and partners.

VOXYS helps to reach high-quality service which in turn improves loyalty and long-term relationships.

WE PROVIDE

• Supporting premium customer service while optimizing costs
• Increasing customer loyalty to the car brand
• Sales growth

20+ years VOXYS has been successfully developing communication technologies that will allow your company to maintain a premium level service and optimize all related business processes while reducing costs

 

WE OFFER

• Launching a multichannel outsourced communications center
• Telemarketing to attract new customers and increase sales
• Marketing research and analytics
• Customer loyalty management and retention strategies

  

MULTI-CHANNEL COMMUNICATION CENTER

• Automatic information service (IVR)
• Dedicated number in the 8-800 code for calls in Russian Federation
• Processing incoming customer requests using all modern communication channels
• Professional information & consulting support for clients (our team members are specially trained)
• 24/7 service
• Dynamic scaling and uniform service standards for all territories of the partner's presence
• Transparent online reporting

 

INCREASING CLIENT BASE

• Identifying and using the most effective sales channels for the sale of cars and related services
• Implementing inbound and outbound telemarketing technologies to attract customers

 

CUSTOMER LOYALTY MANAGEMENT

• Analyzing and assessing customer satisfaction, identifying explicit and hidden claims
• Creating effective strategies for processing claims and proposals
• Loyalty programs support
• Workplaces for the customer's employees operating in our system, on the claim line

 

REDUCING CUSTOMER CHUMP

Churn monitoring, identifying causes and improving service efficiency

Effective win-back programs

 

MARKETING RESEARCH & ANALYTICS

• Tracking the dynamics of changes in consumer preferences and the market
• Maintaining an up-to-date customer database
• Data gathering through customer surveys to develop marketing campaigns and special offers

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

5+ TOP RUSSIAN AUTODEALERS TRUST US

 

While working with customers from the automotive segment, we achieved:

• Efficient calls receiving and processing, support for a high percentage of dialing even in peak moments
• We notify the customer about missed calls and calls at non-working hours, increasing customer loyalty
• We help to receive calls if the customer's claim line is not available
• We provide technical support in a 24/7 mode
• We integrate our systems with the customer's CRM
• We conduct customer satisfaction surveys with a further analytical report; with this tool, we allow to eliminate the service downsides
• We expand the use of non-voice services to attract new applications and increase sales

 

CASE 1

We organized the incoming base work (responding to simple issues, call transfer to other lines depending on the client’s question) and consulting lines with the high availability, quality dialogues, and the processing applications speed of 95% for one of the major Mazda car dealers

 

CASE 2

• We received calls and transferred them to the required department from two main incoming lines launched for the customer, as well as 9 of his service stations.
• The percentage of loss of new applications is significantly reduced by recording the missed calls and sending 100% correct notifications on them