FMCG is the most competitive market, where high-quality customer service ensures the company's success, especially during peak periods.

VOXYS will help you achieve this quality.

WE PROVIDE

• Maintaining high quality customer service while optimizing costs
• Improving customer loyalty to the brand
• Researches and analytics for effective work with a target audience of thousands

VOXYS will communicate with your customers to increase their loyalty, optimize service costs and increase the effectiveness of marketing and advertising campaigns

OUR SERVICES FOR FMCG-CHAINS

• Launching a multichannel outsourced communications center
• Telemarketing to attract new customers and increase sales
• Marketing research and analytics
• Customer loyalty management and retention strategies with increasing the average spend

 

MULTI-CHANNEL COMMUNICATION CENTER

• Processing incoming customer requests using all modern communication channels
• Receiving calls to a dedicated phone number with 8-800 code
• Interactive voice menu (IVR) for prompt routing of calls to the right specialists
• Reducing the average processing time for all categories of calls (ANT) and call hold (Hold)
• Specia «Hotline» for massive advertising campaigns and marketing campaigns
• Maintaining the availability of the «Hot Line» during a peak period, reorienting customers to communicate in messengers to speed up dialing
• The most efficient staff recruitment
• Professional consulting and technical support, from informing about the assortment and some products to solving non-standard issues
• Dynamic scaling and uniform service standards for all territories of the partner's presence
• 24/7 service
• Customer database maintenance
• Transparent online reporting system

 

MARKETING RESEARCH & ANALYTICS

• Tracking the dynamics of changes in consumer preferences and the market
• Maintaining an up-to-date customer database
• Data gathering through customer surveys to develop marketing campaigns and special offers

 

CUSTOMER LOYALTY MANAGEMENT

• Analyzing and assessing customer satisfaction, identifying explicit and hidden claims
• Creating effective strategies for processing claims and proposals

 

OUTSOURCING OF BACK-OFFICE FUNCTIONS

Creating an unified system of operational communication with the buyer

 

WE GUARANTEE TOTAL INFORMATION SECURITY AND PERSONAL DATA PROTECTION

 

15+ TOP RUSSIAN GCMG-COMPANIES TRUST US

 

• We always provide a high-level dialing and high quality of dialogues
• We use the most modern and efficient technologies
• We have experienced operators and operational managers
• We have created a training base for the development of personnel and preparation for solving the client's problems
• We can launch new projects and activities asap

 

CASE

While working with customers of FCMG-segment, we achieved:

• Increasing a project staff by 60% in just 2 months
• Reducing ANT by 40% in a month
• Decreasing Hold indicator by 60 seconds per month
• Launching a new direction in 5 working days