A-ZONE
The communications center operator’s workstation
Performance management for each of the 8000 team members
A-ZONE is developed by VOXYS experts
Combines interface’s simplicity with functionality
Provides high efficiency for each operator allowing to analyze and evaluate their performance:
- marking the operator's working time;
- recording communications with clients;
- fixing any non-standard situations
Each specialist can see his work assessment without involving a line manager
Available data:
- call playback
- call assessment
- comments and questions on the assessment
- viewing the average quality-score for the selected period
The A-ZONE solution ensures the successful implementation of KPIs and allows performance tracking of each specialist
Shared Objective -
Common Result
You can do it.
We will help.