The communications center operator’s workstation

Performance management for each of the 8000 team members

A-ZONE is developed by VOXYS experts


Combines interface’s simplicity with functionality

Provides high efficiency for each operator allowing to analyze and evaluate their performance:

    • marking the operator's working time;
    • recording communications with clients;
    • fixing any non-standard situations

    Each specialist can see his work assessment without involving a line manager

    Available data:

          • call playback
          • call assessment
          • comments and questions on the assessment
          • viewing the average quality-score for the selected period

    The A-ZONE solution ensures the successful implementation of KPIs and allows performance tracking of each specialist


    Shared Objective -
    Common Result

    For Partners

    You can do it.
    We will help.

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