We analyze dialogues, empathy with clients; increase the team members’ efficiency.

We don’t need to listen to hundreds of calls. Analytic services help automatically reveal problems and quickly correct the scenarios.

ASR allows

• additional training and platform’s customization;
• adaptation of recognition for any requests;
• linguistic adaptation of the platform.

Speech analytics (NLU) allows to:

• highlight semantics and connections in speech;
• classify the appeals’ subjects;
• calculate the speech activity’s parameters;
• analyze the speaker’s emotional state;
• lexically and semantically analyze the conversation.

IT SOLVES THE NEXT TASKS:

• Reducing the cost of audio file evaluation;
• Full-text recognition by fields;
• Automatic assessment of script compliance;
• Analysis of the pauses, conflict situations, and emotion outbursts
• Freeing up of human resources and elimination of the team member's influence on the assessment.