AI ASR ML
Speech analytics and artificial intelligence
We analyze dialogues, empathy with clients; increase the team members’ efficiency.
We don’t need to listen to hundreds of calls. Analytic services help automatically reveal problems and quickly correct the scenarios.
- additional training and platform’s customization;
- adaptation of recognition for any requests;
- linguistic adaptation of the platform.
- highlight semantics and connections in speech;
- classify the appeals’ subjects;
- calculate the speech activity’s parameters;
- analyze the speaker’s emotional state;
- lexically and semantically analyze the conversation.
- Reducing the cost of audio file evaluation;
- Full-text recognition by fields;
- Automatic assessment of script compliance;
- Analysis of the pauses, conflict situations, and emotion outbursts
- Freeing up of human resources and elimination of the team member's influence on the assessment.
Speech analytics (NLU) allows to:
IT SOLVES THE NEXT TASKS:
of customers use speech analytics services
the volume of processed requests increased by