VOXYS Communications Center opens new site in Orenburg

On October 14, a new site of the VOXYS communications center was opened in Orenburg. The event was attended by representatives of state authorities, local business, educational and social spheres of the Orenburg Region.

In August 2021, the Governor of the Orenburg Region Denis Pasler and VOXYS СEO Alexey Mosunov signed an investment agreement providing for the creation of 500 new jobs on the site of the communications center in Orenburg, available also for students and employees with disabilities.

Currently 70 VOXYS employees are already working in Orenburg on a permanent basis; active recruitment and training of specialists are also performed at the momet. The VOXYS branch in Orenburg, which has become the 36th contact center in the company's structure, specializes in the implementation of communication projects for the largest Russian companies.

"As a market leader, the company is present in the largest cities of Russia and continues to expand its geography. We are glad that our city has been chosen for a new site of the VOXYS. We agreed on the creation of such a modern center back in August. Today we saw that it meets the requirements of young people - in terms of openness, freedom, recreation, learning. This is the right platform where opportunities for professional development are given. The company has already recruited part of the staff and number will reach up to 500 employees in the future. This will make it possible to realize the great human potential of the Orenburg Region in one more direction. It is important that the jobs created are available to young people and people with disabilities. And VOXYS is aimed at cooperation with Orenburg universities," Denis Pasler said.

The company's training center in Orenburg provides training in the following specialties: "Communications Center Specialist", "Customer Service Specialist", "Technical Support Specialist". VOXYS investments in the creation of a new communications center in Orenburg amounted up to 30 million rubles. In the future, the company plans to open branches in the Orenburg Region.

Olga Kolesnik, Director of the VOXYS Communications Center in Orenburg, guided an excursion for the participants of the event, during which she explained to the guests how the contact center's operations are organized. At the moment, there are 250 working operator's seats, there is a recreation room, a corporate cafe and a training center with classes for training on site. As part of the opening, the head of the region, together with representatives of the company and rectors of the largest universities of the Orenburg Region, discussed prospects for cooperation.

"This is a high-tech communications center with comfortable spaces for work, study and recreation. Orenburg residents will get new jobs, an opportunity for training and self-realization, a modern office. Everyone will have the opportunity to get a sought-after specialty and take part in major projects with leading financial, trade, transport companies. The opening of the new center is part of our sustainable development strategy, within the framework of which we create comfortable jobs in the regions of Russia for thousands of employees engaged in the field of customer service," Alexey Mosunov said.

VOXYS is the first company in Russia successfully implementing a human-centered approach to the design of contact centers, setting a new industry standard for the organization of workspaces for specialists in the field of customer service. The VOXYS site in Orenburg is fully designed in accordance with the principles of a human-oriented approach and VOXYS corporate values that change the idea of working in a contact center, improving the quality of life of employees and the efficiency of the company.

VOXYS is the leader of the Russian outsourcing contact center market with more than 20 years of experience and presence in 34 cities of the country. The number of employees exceeds 8,000, the company is among the TOP50 largest employers in Russia. The company implements more than two hundred communication projects in the interests of the leading companies in the financial market, insurance, transport, logistics, retail, hospitality, healthcare, manufacturing, and public authorities, processing more than 1 million voice and digital requests day.

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