WIN-BACK PROGRAMS

We return lost customers and increase their previous purchases.

Companies, who faced high churn, spend so much money and efforts to replace lost customers with new ones. Our analytic skills help to unmistakably identify trigger points in the first stage of a client’s lifetime value. We create more successful communications based on customer experience and mutually beneficial offers. .

 

TO BEGIN WE NEED:

  • product’s descriptio;
  • contact base;
  • KPIs.

YOU RECEIVE:

  • technical feasibility;
  • sales-script;
  • recruiting and training the team on a pilot project;
  • launching a pilot;
  • daily results’ analysis -> script correction and KPIs;
  • forming a permanent team;
  • launching a project

MEASURABLE RESULT:

  • online sales reporting;
  • clients’ reviews & products’ proposals.

INCREASING LOYALTY, INCREASING REVENUE:

  • «day-to-day» customer support and CSI more than 95%
  • continuous monitoring and increasing the FCR meaning solving the client’s request at the first call;
  • analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.
  •  

    Increase in the amount of returned clients/clients who repurchased

  •  

    Increase in the average spend on rebuys.(Increase of repurchase rate)

Communication Channels

  • Incoming Calls

  • Outgoing Calls

  • Chats

Shared Objective -
Common Result

For Partners

You can do it.
We will help.

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