We generate profit by applying ready-made solutions for business development and keepюing clients.
We give the maximum sales growth by inbound and outbound telemarketing.
TO BEGIN WE NEED:</p
- product’s description;
- contact base;
- recruiting and training the team on a pilot project;
- launching a pilot;
- snap-acting control and online monitoring;
- daily results’ analysis -> script correction and KPIs;
- forming a permanent team;
- launching a project.
- online sales reporting;
- clients’ reviews & products’ proposals.
INCREASING LOYALTY, INCREASING REVENUE:
- «day-to-day» customer support and CSI more than 95%;
- continuous monitoring and increasing the FCR meaning solving the client’s request at the first cal;
- analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.
GUIDED BY EFFICIENCY.
BASED ON EXPERTISE
increase in sales /p>
increase in a client base by
increase in calls’ conversion rate to sales
reduction in the cost of customer acquisition
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system