ONLINE SALES GROWTH
Your digital partner for customer acquisition
Sales growth with a unique digital experience of VOXYS is your market advantage
WE OFFER:
- Digital solutions allowing your programs of customer acquisition work properly
- mapping the shopping path
- matching solutions to customer profiles
- behavioral targeting, predictions or marketing analytics
- Dynamic scripts for consultants and call routing
- Integrated dynamic processes joining people, data, and technologies, together with our expertise, provide the best customer service, higher conversion to sales, and higher average spend
WE NEED:
- the channels your clients have access to
- contact bas
- clients’ history, data and context throughout the support
YOU RECEIVE:
- script/data collection to measure indicators
- recruiting and training the team on a pilot project
- launching a pilot
- ldaily results’ analysis -> script correction and KPIs
- forming a permanent team
- strategic solutions to better understand the customers’ needs
-
10%
Increase in customer satisfaction
-
15%
Sales growth in the self-service model
-
16%
Reduction of the number of contact time per year, 16% in average per 1 client
Communication Channels
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Incoming Calls
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Outgoing Calls
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Chats
Platform
AI ASR ML
Speech analytics and artificial intelligence
A-ZONE
The communications center operator’s workstation
QMT
A unique system of monitoring and managing the quality of team members' work
RPA
Voice robots and robotic functionality
WFM
Human Resource Management System
Screen Script
Universal script builder
V-rec
Recording dialogues and screens
Smart Logger
Quality management system and analysis of I / O with clients
Voice Navigator
Voice Interaction System (IVR)
Personnel training and assessment system
Shared Objective -
Common Result
You can do it.
We will help.