LOYALTY MANAGEMENT
We know well all our clients and carry their wishes.
Personalized proposals and empathy with your clients help to increase loyalty. We accomplish loyalty programs by omni-channeled communication with clients. We know it’s better to keep a client than return him.
TO BEGIN WE NEED:
- product’s description;
- inbound calls/contact base;
- KPIs.
YOU RECEIVE:
- script/ data collection to measuring indicators;
- recruiting and training the team on a pilot project;
- launching a pilot;
- daily results’ analysis -> script correction and KPIs;
- forming a permanent team;
- launching a project
-
30%
Increase in NPC brand loyalty index
-
30%
CSI Customer Satisfaction Index increased
-
Increase in CSAT Index
-
25%
Reduction in the re-appeals
Communication Channels
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Incoming Calls
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Outgoing Calls
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Chats
Platform
AI ASR ML
Speech analytics and artificial intelligence
A-ZONE
The communications center operator’s workstation
QMT
A unique system of monitoring and managing the quality of team members' work
RPA
Voice robots and robotic functionality
WFM
Human Resource Management System
Screen Script
Universal script builder
V-rec
Recording dialogues and screens
Smart Logger
Quality management system and analysis of I / O with clients
Voice Navigator
Voice Interaction System (IVR)
Personnel training and assessment system
Shared Objective -
Common Result
You can do it.
We will help.