LOYALTY MANAGEMENT

We know well all our clients and carry their wishes.

Personalized proposals and empathy with your clients help to increase loyalty. We accomplish loyalty programs by omni-channeled communication with clients. We know it’s better to keep a client than return him.

 

TO BEGIN WE NEED:

  • product’s description;
  • inbound calls/contact base;
  • KPIs.

YOU RECEIVE:

  • script/ data collection to measuring indicators;
  • recruiting and training the team on a pilot project;
  • launching a pilot;
  • daily results’ analysis -> script correction and KPIs;
  • forming a permanent team;
  • launching a project
  • 30%

    Increase in NPC brand loyalty index

  • 30%

    CSI Customer Satisfaction Index increased

  •  

    Increase in CSAT Index

  • 25%

    Reduction in the re-appeals

Communication Channels

  • Incoming Calls

  • Outgoing Calls

  • Chats

Shared Objective -
Common Result

For Partners

You can do it.
We will help.

Careers