Get more clients daily!
Aligned to your purposes, Voxys answers all the questions and needs of your potential clients, increasing loyalty to your business. We create a funnel to attract highly-targeted leads.
TO BEGIN WE NEED:
- product’s description;
- targeted lead’s identification;
- technical feasibility;
- sales script;
- recruiting and training the team on a pilot project;
- launching a pilot;
- daily results’ analysis -> script correction and KPIs;
- forming a permanent team;
- launching a project.;
- online lead report;
- clients’ reviews & products’ proposals.
INCREASING LOYALTY, INCREASING REVENUE:
- «day-to-day»customer support and CSI more than 95%
- continuous monitoring and increasing the FCR meaning solving the client’s request at the first call;
- analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.
Improvement of efficiency in lead processing by
Lead time reduction
Reducing the cost per lead (CPL)
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system