Get superprofit by selling additional services and products.

Use one of the easiest ways to develop the business which is upselling & cross-selling to the current customers.

TO BEGIN WE NEED:

• product’s description;
• contact base, leads;
• KPIs.

YOU RECEIVE:

• technical feasibility;
• sales-script;
• recruiting and training the team on a pilot project;
• launching a pilot;
• daily results’ analysis -> script correction and KPIs
• forming a permanent team;
• launching a project.

MEASURABLE RESULT :

• online sales reporting;
• clients’ reviews & products’ proposals.

INCREASING LOYALTY, INCREASING REVENUE:

• «day-to-day» customer support and CSI more than 95%;
• continuous monitoring and increasing the FCR meaning solving the client’s request at the first call;
• analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.