Get superprofit by selling additional services and products.
Use one of the easiest ways to develop the business which is upselling & cross-selling to the current customers.
TO BEGIN WE NEED:
- product’s description;
- contact base, leads;
- technical feasibility;
- recruiting and training the team on a pilot project;
- launching a pilot;
- daily results’ analysis -> script correction and KPIs
- forming a permanent team;
- launching a project.
MEASURABLE RESULT :
- online sales reporting;
- clients’ reviews & products’ proposals.
INCREASING LOYALTY, INCREASING REVENUE:
- «day-to-day» customer support and CSI more than 95%;
- continuous monitoring and increasing the FCR meaning solving the client’s request at the first call;
- analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.
Increase in sales of the additional services
Increase in the average spend
Guaranteed sales in related product
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system