RECEPTION AND REGISTRATION OF ORDERS / CHECKING STATUSES
Do you want to increase your customer's average check and expand your customer base, but don't know where to start?
Become our partner and you’ll see the first results already in a month!
- product’s description;
- contact base.
YOU RECEIVE :
- CRM development or organization of access to the Customer's system, project’s technical configuration;
- recruiting and training a qualified staff;
- sales-scripts (cross-selling, upselling, related products, accessories, etc.);
- fast and uninterrupted order processing;
- effective handling of complaints and claims;
- capabilities of automated services;
- daily analytics of team members performance.
- increase of the speed of receiving and processing an order;
- increase of interest in the product and an increase in the average check;
- high efficiency of promotions and loyalty programs;
- growth of customer loyalty.
INCREASING LOYALTY, INCREASING REVENUE:
- «day-to-day» customer support and CSI more than 95%;
- continuous monitoring and increasing the FCR meaning solving the client’s request at the first call;
- analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.
Increase in average spend
Customer base growth
Increase in customer satisfaction (CSI)
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system