INFORMATION AND SUPPORT
The client is the most important in any business.
We provide complex support to your client via any communication channel.
- choice of communication channels with clients (calls, chats, email, social media: forums, social nets);
- setting up of inbound/outbound campaigns;
- implementation of chats / setting up chat bots;
- implementation of CRM for processing social networks;
- recruiting and training of staff based on the specifics of the communication channel;
- a unified approach to service in all channels of interaction with the client;
- daily data collection and analytics for each communication channel.
YOUR RESULT :
- reating a positive image of a customer oriented and technological company;
- reduction in the cost of maintaining voice channels;
- increase in the speed of communication with a client, expanse of communication channels, reach of a new audience;
- the ability to quickly exchange of media information (files, videos, photos);
- improvement the quality of service and increase customer loyalty.
Increase in the number of requests by reaching a new audience
Increase of a brand loyalty
Reduction in the cost of maintaining voice channels
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system