We professionally organize the prompt reception and processing of the hotline calls.
The result is that many of our partners improved their image. Our team knows well how to convert any information call into a sale.
- product’s description;
- provision of a highlighted number 8 (800) and setting up a phone campaign;
- recruiting and training of operators;
- resource planning;
- round-the-clock uninterrupted processing of inbound calls;
- processing of complaints and claims
- active participation in the process of continuous improvement of the Customer's business and the quality of its service;
- improvement in line availability and performance indicators;
- improvement in quality indicators and CSI;
- continuous control and increase in FCR;
- solving the client's request at the first call.
INCREASING LOYALTY, INCREASING REVENUE:
- «day-to-day» customer support and CSI more than 95%;
- continuous monitoring and increasing the FCR meaning solving the client’s request at the first call;
- analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.
Increase in availability indicators to targeted values
Raising performance indicators to target values
Increase in customer satisfaction
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system