HELPLINE

We professionally organize the prompt reception and processing of the hotline calls.

The result is that many of our partners improved their image. Our team knows well how to convert any information call into a sale.

 

WE NEED:

  • product’s description;
  • KPI

YOU RECEIVE:

  • provision of a highlighted number 8 (800) and setting up a phone campaign;
  • recruiting and training of operators;
  • resource planning;
  • round-the-clock uninterrupted processing of inbound calls;
  • processing of complaints and claims
  • active participation in the process of continuous improvement of the Customer's business and the quality of its service;

MEASURABLE RESULT

  • improvement in line availability and performance indicators;
  • improvement in quality indicators and CSI;
  • continuous control and increase in FCR;
  • solving the client's request at the first call.

INCREASING LOYALTY, INCREASING REVENUE:

  • «day-to-day» customer support and CSI more than 95%;
  • continuous monitoring and increasing the FCR meaning solving the client’s request at the first call;
  • analytics for inbound customer calls including secondary calls, non-standard questions, etc. It serves to improve satisfaction and reduce costs.
  •  

    Increase in availability indicators to targeted values

  •  

    Raising performance indicators to target values

  • 20%

    Increase in customer satisfaction

Communication Channels

  • Incoming Calls

  • Outgoing Calls

  • Chats

Shared Objective -
Common Result

For Partners

You can do it.
We will help.

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