IVR
We know how to optimize resources with IVR technology using speech analytics and recognition systems.
WE NEED:
- the task of a script writing;
- text, indicator words.
WE OFFER:
- menu description and setting;
- IVR recording with professional sound recording systems, professional announcers;
- setting up service scripts;
- integration with speech analytics and speech recognition systems;
- monitoring of system operation, reporting and analytics.
YOUR RESULT:
- freeing operators to solve more complicated tasks;
- absence of an employee's influence factor on service assessment;
- a ready-made classifier of customer requests for analysis and business development.
20%
Reduction in the load on operators
10%
Reduction in the cost of maintaining voice channels
Communication Channels
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Incoming Calls
-
Outgoing Calls
-
Chats
Platform
AI ASR ML
Speech analytics and artificial intelligence
A-ZONE
The communications center operator’s workstation
QMT
A unique system of monitoring and managing the quality of team members' work
RPA
Voice robots and robotic functionality
WFM
Human Resource Management System
Screen Script
Universal script builder
V-rec
Recording dialogues and screens
Smart Logger
Quality management system and analysis of I / O with clients
Voice Navigator
Voice Interaction System (IVR)
Personnel training and assessment system
Shared Objective -
Common Result
You can do it.
We will help.