We know how to optimize resources with IVR technology using speech analytics and recognition systems.
- the task of a script writing;
- text, indicator words.
- menu description and setting;
- IVR recording with professional sound recording systems, professional announcers;
- setting up service scripts;
- integration with speech analytics and speech recognition systems;
- monitoring of system operation, reporting and analytics.
- freeing operators to solve more complicated tasks;
- absence of an employee's influence factor on service assessment;
- a ready-made classifier of customer requests for analysis and business development.
Reduction in the load on operators
Reduction in the cost of maintaining voice channels
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system