IVR

We know how to optimize resources with IVR technology using speech analytics and recognition systems.

 

WE NEED:

  • the task of a script writing;
  • text, indicator words.

WE OFFER:

  • menu description and setting;
  • IVR recording with professional sound recording systems, professional announcers;
  • setting up service scripts;
  • integration with speech analytics and speech recognition systems;
  • monitoring of system operation, reporting and analytics.

YOUR RESULT:

  • freeing operators to solve more complicated tasks;
  • absence of an employee's influence factor on service assessment;
  • a ready-made classifier of customer requests for analysis and business development.
  • 20%

    Reduction in the load on operators

  • 10%

    Reduction in the cost of maintaining voice channels

Communication Channels

  • Incoming Calls

  • Outgoing Calls

  • Chats

Shared Objective -
Common Result

For Partners

You can do it.
We will help.

Careers