COMPLAINT MANAGEMENT

We have mastered the art of complaint management and implemented it into our daily work.

We not only know how to calm down a client and minimize his negative attitude to your company, but also how to turn a conflict situation in your favor and turn a dissatisfied client into a loyal one.

 

WE NEED:

  • your quality standards;
  • KPI

WE OFFER:

  • qualified staff and regular trainings on handling complaints and claims;
  • information collection/reviews about the company in all the available sources;
  • working out a client’s claim / negative feedback according to the standards in compliance with the claim cycle;
  • service Level Improvement (SL) by claims cycle - Regular process improvement suggestions based on customer experience.

RESULT :

  • minimizing the negative attitude of the client when first filing a complaint;
  • reduction of the time for processing claims / negative reviews in SM channels;
  • the formation of a positive customer experience from the claim process;
  • increase of customer loyalty.
  •  

    Raising SL for the claim cycle to target values (for example, 90% in 3 days)

  • 30%

    Decrease the consumer effort index (CES indicator)

  • 15%

    Increase in customer loyalty

Communication Channels

  • Incoming Calls

  • Outgoing Calls

  • Chats

Shared Objective -
Common Result

For Partners

You can do it.
We will help.

Careers