We have mastered the art of complaint management and implemented it into our daily work.

We not only know how to calm down a client and minimize his negative attitude to your company, but also how to turn a conflict situation in your favor and turn a dissatisfied client into a loyal one.

WE NEED:

• your quality standards;
• KPI

WE OFFER:

• qualified staff and regular trainings on handling complaints and claims;
• information collection/reviews about the company in all the available sources;
• working out a client’s claim / negative feedback according to the standards in compliance with the claim cycle;
• service Level Improvement (SL) by claims cycle - Regular process improvement suggestions based on customer experience.

RESULT :

• minimizing the negative attitude of the client when first filing a complaint;
• reduction of the time for processing claims / negative reviews in SM channels;
• the formation of a positive customer experience from the claim process;
• increase of customer loyalty.