CUSTOMER SUPPORT ESCALATION
Our experts handle incidents, claims, and problems of your clients.
We carry out the correct escalation by levels of support, which helps to optimize the timing of solving problems.
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system