CUSTOMER SUPPORT ESCALATION
Our experts handle incidents, claims, and problems of your clients.
We carry out the correct escalation by levels of support, which helps to optimize the timing of solving problems.
Communication Channels
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Incoming Calls
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Outgoing Calls
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Chats
Platform
AI ASR ML
Speech analytics and artificial intelligence
A-ZONE
The communications center operator’s workstation
QMT
A unique system of monitoring and managing the quality of team members' work
RPA
Voice robots and robotic functionality
WFM
Human Resource Management System
Screen Script
Universal script builder
V-rec
Recording dialogues and screens
Smart Logger
Quality management system and analysis of I / O with clients
Voice Navigator
Voice Interaction System (IVR)
Personnel training and assessment system
Shared Objective -
Common Result
You can do it.
We will help.