CSI, NPS SCORE
Do you want to analyze the level of satisfaction, commitment, and loyalty of your customers?
You definitely have to come to us!
Regular monitoring of customer satisfaction index (CSI) and loyalty index (NPS) will allow you to continuously improve service, retain customers, and increase profits.
- customer database;
- parameters for measuring satisfaction with a company, its specific product or service.
- organization of customer survey using modern communication channels (SMS, Push notifications, messengers, phone);
- results analysis with a report.
YOU WILL BE ABLE TO:
- identify the shortcomings of the current marketing policy;
- evaluate the quality of your service from the point of view of the consumer and work out mistakes;
- develop new incentive promotions and reduce customer churn;
- increase profits by improving products and services or developing new ones, according to the needs of the target audience.
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system