BACK-OFFICE PROCESS SUPPORT
We reduce your back-office support costs without losing efficiency and increasing the total volume of contacts.
Using proven technologies to automate back-office work, we can help to improve communication between your front office/back office, reduce the total cost of implementing this program on our own, and improve the efficiency of back-office process management with solutions that complement existing processes.
- information on your smart workflows;
- data from back-office and front-end systems.
- a single customizable interface for managing the workflow;
- reduction of the total costs of the program, we carry out the technical integration;
- reduction in the total volume of contacts.
- back office outsourcing: process improvement, business efficiency increase;
- reducing the number of human errors;
- optimization of smart workflows, simplifying customer interactions, reducing the volume of contacts, improving business results; </li
- identification of processes / directions requiring special attention, minimizing the risk of violation of regulatory requirements;
- content moderation in order to protect your brand and keep customers.
CISCO Unified Contact Center Enterprise
Unified Contact Center Enterprise
AI ASR ML
Speech analytics and artificial intelligence
The communications center operator’s workstation
A unique system of monitoring and managing the quality of team members' work
Voice robots and robotic functionality
Human Resource Management System
Universal script builder
Recording dialogues and screens
Quality management system and analysis of I / O with clients
Voice Interaction System (IVR)
Personnel training and assessment system