On August 20, 2020, the new brand VOXYS was presented. This is the result of merging the three largest Russian contact centers.

The new company, characterized by terms of geography expansion, number of employees, customer status, industries, and professional competencies, now operates under a new brand VOXYS.

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On August 20, 2020, the new brand VOXYS was presented. This is the result of merging the three largest Russian contact centers. The new company, characterized by terms of geography expansion, number of employees, customer status, industries, and professional competencies, now operates under a new brand VOXYS. Such a large-scale event can be compared to the birth of the new star!

The new brand name VOXYS comes from the Latin word VOX meaning voice. This is the essence of our work because for over 20 years we have been talking to people on behalf of our clients. Each of our 7000+ employees in 25 cities is the very voice that helps to solve problems with a product or service, answers questions, informs about novelties and supports when needed.

VOXYS is more than just a communication center. Our mission is to create a better customer service culture in Russia. Our success depends on how strong we strive to achieve professional heights and develop the main 6 principles seen as the values of our company:

PARTNERSHIP – is a mutual understanding and trusting relations both between the team members and between our clients

• FLEXIBILITY – to always find a way out for non-standard situations.
• EMPATHY – is to be on the same wavelength with a client and sincerely empathize with him
• SIMPLICITY – is to be on the same wavelength with a client and sincerely empathize with him.
• PROACTIVITY – is the use of your experience to understand the client’s needs even before he voiced it, and be responsible for the result.
• HONESTY – is the ability to be open and admit your mistakes to further develop.

Acceptance of these principles and following them will open up to each team member new opportunities for personal and professional development. The interesting new tasks and projects await you in VOXYS!

One more mission of ours is to create a new image of working in the contact center. It is all about creative, determined, and responsible people who are always ready to help each other.